In mid 1991 we bought a home that had a spa. Turned out it had been bought from, and installed by New Products (odd name I thought) over 5 years before we became the owners of the home. Yes, my hot tub is about 28 years old now!! Probably unheard of in the industry, but thanks to Jim, Jay, and the technicians at New Products, it is still working! I have a gas heater, something that hasn’t even been made for years and thus is very hard to service (ie. no parts avail.), but Jim had the foresight to purchase all available parts when they stopped making gas motors for spas. When any other spa dealer would have told me I had reached the end of my spa’s life, Jim was willing and able to help me keep this old spa going (for very fair if not little expense). My gas heater went out completely last week and I figured it was a goner! Amazingly, Jim actually had the right part and was able to fix it!! I can’t express enough my gratitude and relief!! I was literally jumping up and down excited! The customer service, integrity and honesty that I have experienced with Jim H. and his employee’s is rare these days and I am glad to sing their justly deserved praises!! I know the day will come that I will have to replace this old tub, and there is absolutely no one else I would even consider going to for a new spa. I know how important reliable honest service is on any product we buy for our homes. I know I can count on Jim and Jay at New Products. There is a reason New Products has such loyal customers! (& you can count on Jay to always remember your name too! Amazing!)

Leda T. - Novato, CA