Based on the reviews I read here on Yelp, as well as about a half dozen phone calls to various hot tub dealers in the area, we decided to purchase our tub from Jim at New Products. It was really Jim that sold us. He was straightforward, gave us some great info about the difference between current tubs and the old failed redwood tub we used to own (that came with our house 30 years ago). I especially liked that he was both the salesman, supervised installation, and also would be responsible for repairs (if we ever needed them). We purchased our tub from Jim last July. We love it even more than our old tub. No reservations to recommending this company (as long as Jim’s still around).
So, why did I wait a year to review? Mostly I wanted to see how service/support was handled. No need for service, but the single support call I made was handled well.